Frequently Asked Questions
Is the service free?
Food Trucks work in any situation where people gather. People that eat, that is. Whether its a community garage sale, a block party, neighborhood movie night or whatever, let us take care of all your food truck scheduling needs.
Is there a minimum?
No, food trucks waive their minimums when working with us, provided that you have at least 100 occupied units. If there are fewer than 100, there will be a required minimum of $300. The trucks primarily depend on promotion and thoughtful scheduling to maximize the success of the services.
Can we choose our own truck?
That depends. Our free service works because these small businesses trust us to be thoughtful when scheduling them. Matching trucks to clients amounts to constantly hitting a moving target. It is a 24 hour a day process. Choosing trucks presents a far greater challenge. So, the option of choosing a truck is reserved for those clients offering at least a $500 guarantee. (This is money paid directly to the food trucks for their service, not to ScheduleAFoodTruck).
After we schedule, can we cancel?
We completely understand that things happen that may necessitate canceling a scheduled service. We just need clients to be mindful of the cost, both financial and otherwise to the truck. Once they commit to your service, they turn down subsequent opportunities, they purchase food and pay help. Canceling a service can be a real hardship for these small businesses. So please, cancel only as a last resort.
What if my truck breaks down?
As food trucks are mechanical in nature, they can and do malfunction from time to time. At scheduleAFoodTruck, we pride ourselves on being able to respond to such occurrences in time to avoid any interruption in your service. The moment we hear of a truck breaking down, we work to secure a replacement. We will send you a new menu the minute it's confirmed. If it is too late to rally a replacement that day (A truck operator will have to get from home to their truck, prep food and arrange for help. This takes time), We will schedule a make up service as soon as is workable for you. We cannot guarantee that no service will ever be missed. What we can promise is that we will never allow a service to be missed without putting forth our very best effort to avoid it.
Can I Reschedule my event?
We charge $50 to change the date of an event, as we turn down events when we're booked up and schedule other events around events already scheduled, schedule staff, etc. If we are able to accommodate a date change, we will charge $50 and it must be paid before we confirm the change. There will be times when changing dates will not work unless moved much further out. Only one change per event may be accommodated. If an outdoor event must be rescheduled due to weather, it must be rescheduled for the same event.
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What about event weather reschedules?
None of us can control the weather. So for outdoor events, if the weather is storming, raining, winds exceeding 16 mph, it's best to reschedule for everyone's safety and to ensure your event is enjoyed. We will need to find a mutually agreeable date to reschedule and it must be for the original event. Weather reschedules do not expire.